PremiumComes with the add-on reqad-account. Installing add-ons
The Email group of the account panel: mailboxes, forwarders, autoresponders, filters, spam protection, the DNS records that get your mail delivered, a log of what was sent and received, webmail and the settings for mail apps.
Email is there once mail is on for your account. Each site of the account (main domain, addon domains, subdomains) has its own switch under Domains: new addon domains get email, new subdomains do not. If a site should have email but is not set up for it, the page says so and Fix mail problem sets it up.
Email accounts
- Create mailbox: the address, a password (or Generate a strong one, shown only once) and the storage size, up to what your package allows per mailbox.
- The list shows each mailbox's storage, whether it also forwards or has an auto-reply on, and whether its login is on. Manage changes its password or size, turns its login off or on, or deletes it.
- Webmail opens the mailbox in Roundcube, already signed in. Set up a mail app shows its settings (see Mail app setup).
Forwarders
A forwarder sends the mail of an address on to other addresses, for example sales@ to two colleagues: up to 20 addresses, one per line, on this server or anywhere else. The address can be a mailbox, which keeps its own copy, or an address used only for forwarding.
Autoresponders
An autoresponder answers every message a mailbox gets, for example while you are on holiday: a subject, a message, and optionally a start and an end (empty = until you turn it off). %subject% is replaced by the subject of the message you answer. Each sender gets the reply at most once a day.
Email filters
A filter sorts mail as it arrives, before it reaches the inbox. Choose One mailbox for that mailbox's own filters, or All mailboxes of a domain for filters that run first, for every mailbox of it.
- When a message arrives and all (or any) of the conditions match: the sender, the recipient, the subject or another header, compared as you choose.
- Then one or more actions: move it to a folder, forward it, refuse it, delete it, keep it in the inbox, or mark it as read, flagged or with a flag of your own.
- Filters run from top to bottom (Run earlier / Run later). Do not run the filters below this one stops at the first match; deleting or refusing always stops.
A mailbox's filters are the same ones webmail shows under Settings > Filters, so you can change them in either place. Filters someone wrote by hand as a script are shown as such; change those in webmail.
Spam protection
Every message from outside gets a spam score when it arrives. Above the level you choose under How strict, it counts as spam. Normal is the server's level; a lower level catches more spam, but also more good mail by mistake. The settings apply to all mailboxes of your domains.
- Where spam goes: moved to the Junk folder of every mailbox, or left in the inbox with a spam mark that mail apps and filters can use. Look in Junk now and then for a message that was not spam.
- Two lists of senders: those whose mail is never treated as spam, and those whose mail always is.
Mail between your own mailboxes is not checked. To see the score of a message, look it up in the delivery log.
Deliverability
Gmail, Outlook and Yahoo check these DNS records on every message; without them, mail you send may go to spam or be refused. For each of your mail domains the page checks:
| Record | What it says |
|---|---|
| MX | Where mail for the domain is delivered. |
| SPF | Which servers may send mail for it. |
| DKIM | The signature on the mail it sends. |
| DMARC | What receivers do with mail that fails the checks. |
When the domain's DNS is on your provider's DNS service, a missing or wrong record is fixed with one button. When it is somewhere else, such as where you registered the domain, the page shows the exact record to add there. DNS changes can take up to an hour to be seen everywhere.
Delivery log
Did a message arrive, or leave? Messages sent to or from your domains show here a few seconds after they pass the server. Search by address, domain or words from the subject; without a search, the 100 newest are shown. Each message shows where it went and its spam score:
| Status | Meaning |
|---|---|
| Delivered | In the mailbox, or taken by the receiving server. |
| Retrying | The other server said "later"; this server keeps trying for a few days. |
| Bounced | Could not be delivered; the sender got a message saying why. |
| Refused at the door | Not taken at all: the sending server was told why. |
| Dropped | Sent to an address that has no mailbox or forwarder here. |
Webmail
Pick a mailbox and it opens in Roundcube in a new tab, already signed in. The people who use your mailboxes do not need the panel: give them the webmail address, https://<server>:2083/webmail/, where they sign in with their own address and mailbox password.
Mail app setup
| Server | Port and security | |
|---|---|---|
| Incoming, IMAP | as shown on the page | 993, SSL/TLS |
| Incoming, POP3 | 995, SSL/TLS | |
| Outgoing, SMTP | 465, SSL/TLS, or 587 with STARTTLS. The server asks for the user name and password. |
The user name is the full email address and the password is the mailbox password. Thunderbird and Outlook find these settings by themselves once you type the address and password. For an iPhone, iPad or Mac, download the profile (or scan its QR code with the phone): the device adds the mailbox and asks for its password; the profile holds no password. IMAP is better than POP3 when you read mail on more than one device.
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